TechLady
  • Students - via your Launchpad, you should start seeing notifications of Winter EOC testing. NOW IS THE TIME TO REPORT ANY ISSUES WITH YOUR HC-ISSUED DEVICES IF ANY ARE PRESENT. We want you to succeed! Please submit a ticket if you need Tech-related assistance.

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  • Hello, at this time, everything is running accordingly!

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  • I can't send emails with my student account - why?

    Posted by:

    A) Make sure you are using Outlook, and not Gmail. Within Launchpad, it is the Orange icon.

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  • Is it a Chromebook or a Laptop?

    Posted by:

    A) Chromebooks; they are basically the Internet attached to a keyboard. Chromebooks do not function the same as a Windows, or Apple machine.

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  • Why was my Loaner Disabled?

    Posted by:

    A) Loaners will be disabled if not returned after 2 contact attempts have been made to swap out the device. Contacts are made via email and phone, information pulled from the Student's account. 

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  • Who Can Access my Student's Chromebook?

    Posted by:

    A) Anyone with a Henry County account can use our devices. This is also traceable.

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  • Are Chromebooks traceable?

    Posted by:

    A) Only devices can be tracked, and up to 3 months back. Chargers are not traceable.

     

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  • Below are quick guides for the most-reported issues.

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  • Symone Thompson 

    symone.thompson@henry.k12.ga.us  

    Google Meet code: techlady
    ~~~~~~~~~~~~~~~~~~~~~~~~

    My name is Ms. Thompson, LHS in-house Technician.

    I address staff & student technology requests online and on campus. My Google Meet is available Mondays & some Fridays, 8am - 3pm. Stop by if you have any Tech-related issues and/or questions!
    **Note, "Ask to Join" feature is turned on for privacy measures.**

    I do not address Infinite Campus for Parents. Please contact the front office for assistance with IC. 

  • NEED A NEW CHROMEBOOK CHARGER?

    Visit MySchoolBucks to purchase lost/stolen Chromebook Chargers.

    • For same-day pickup as your purchase, please forward me a screenshot of your receipt and students are able to receive their chargers immediately, instead of waiting the two weeks delivery time!
    • Students can bring their chargers to campus, however, it is highly suggested that students keep their chargers at home to minimize the chances of their it being stolen or lost. No chargers will be loaned - they must be bought if misplaced.
  • CHROMEBOOK NEEDS TO BE REPAIRED? 

    Since August 3rd, 2020 students and parents are able to create service tickets via Incident iQ. 

    Instructions for creating & submitting tech-related tickets 

    What requires a service ticket?

    ·         Lost Chromebooks*

    ·         Broken Chromebooks

    ·         Feature and accessibility errors/defaults

    o    Camera

    o    Touchscreen

    o    Trackpad

    o    Keyboard

    ·         Lagging or running slow

    o    This will result in a powerwash (device reset) which can take up to 30 minutes for remote users

    ·         Password resets

    ·         New case request

     *If a Chromebook is lost or stolen, please report this immediately so that our students can be issued with a replacement. At this time, Henry County Schools is not charging invoices to families for lost or stolen devices, however, that may be due to change in the future. The priority is that every student have a working device.